Customer Area


If you would like to set up a monthly, weekly or 28-day Direct Debit payment for your account, please click here to set up a direct debit.

You will need your customer number (can be found in the top right corner of your invoice) and your bank details.

Awarding Care utilise GoCardless for all our Direct Debit payment collections, all payments are covered by the Direct Debit Guarantee

Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit GoCardless or Awarding Care Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request GoCardless or Awarding Care Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by GoCardless, Awarding Care Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society – if you receive a refund you are not entitled to, you must pay it back when GoCardless or Awarding Care Ltd asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify GoCardless or Awarding Care Ltd.



COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

The following link contains public information issued by the NHS that you should read:

NHS Guidance – Click Here


Here is a good video showing how simple steps like washing your hands and good basic hygiene can prevent the spread of the virus.